| FORUMS > Warrington Wolves > Halliwell Jones Superb Stadium |
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| Moderator | 9208 |  |
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| Aug 2006 | 18 years | |
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| Nov 2024 | Nov 2024 | LINK |
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Moderator
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Allways have liked the Halliwell Jones and will continue to attend games there, fantastic atmosphere and friendly banter. Perfect.
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| Rank | Posts | Team |
| Player Coach | 654 | No
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| Joined | Service | Reputation |
| Mar 2009 | 16 years | |
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| Feb 2016 | Feb 2016 | LINK |
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| Quote: Wire_Yed "
Wigan play in someone elses stadium and Saints play in a condemned stadium'"
I didn't get why they knocked down James May's Lego house and yet nobody's noticed a Meccano and dirt lean-to hidden behind a pub and a chip shop.  |
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| Rank | Posts | Team |
| International Chairman | 19907 | No
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| Joined | Service | Reputation |
| May 2002 | 23 years | |
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| Nov 2024 | Oct 2018 | LINK |
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| Quote: Wires71 "That's as maybe, but the club have a moral (and commercial) responsibility to ensure smooth operation of all things relating to the matchday experience whether they outsource the supply or otherwise.'"
More pertinently, I would imagine, Heathcotes have a contractual obligation to provide a reasonable level of service via KPIs. |
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| Rank | Posts | Team |
| Player Coach | 654 | No
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| Joined | Service | Reputation |
| Mar 2009 | 16 years | |
| Online | Last Post | Last Page |
| Feb 2016 | Feb 2016 | LINK |
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| Quote: getdownmonkeyman "More pertinently, I would imagine, Heathcotes have a contractual obligation to provide a reasonable level of service via KPIs.'"
I suspect you have a job not dissimilar to mine...
KPIs and SLAs? |
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| Rank | Posts | Team |
| International Chairman | 19907 | No
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| Joined | Service | Reputation |
| May 2002 | 23 years | |
| Online | Last Post | Last Page |
| Nov 2024 | Oct 2018 | LINK |
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| Quote: Urmston Wire "I suspect you have a job not dissimilar to mine...
KPIs and SLAs?'"
Not me Chief. I am a bean counter, of a fashion. |
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| Rank | Posts | Team |
| Player Coach | 1118 | No
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| Jun 2007 | 17 years | |
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| Jun 2010 | May 2010 | LINK |
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Irrespective running out of a beer at a Rugby ground is inexcusable imo ...
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| Rank | Posts | Team |
| Player Coach | 14133 | |
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| Jun 2006 | 18 years | |
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| Nov 2024 | Nov 2024 | LINK |
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| Quote: getdownmonkeyman "More pertinently, I would imagine, Heathcotes have a contractual obligation to provide a reasonable level of service via KPIs.'"
Sure. And for the club the monitor the KPIs and to enforce the contractual obligation between the parties. Whichever way you slice the cake, it isnt working well as there have been plenty of complaints over the years without apparent improvement.
I'm not even sure what the KPIs they measure anyway other than income. The queues are rediculous at times and customer satisfaction must be low. |
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| Rank | Posts | Team |
| International Chairman | 19907 | No
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| Joined | Service | Reputation |
| May 2002 | 23 years | |
| Online | Last Post | Last Page |
| Nov 2024 | Oct 2018 | LINK |
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| Quote: Wires71 "Sure. And for the club the monitor the KPIs and to enforce the contractual obligation between the parties. Whichever way you slice the cake, it isnt working well as there have been plenty of complaints over the years without apparent improvement.
I'm not even sure what the KPIs they measure anyway other than income. The queues are rediculous at times and customer satisfaction must be low.'"
The obvious ones are; time taken to be served and customer happiness. It is all a moot point if it is left unmonitored. |
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| Rank | Posts | Team |
| Player Coach | 14133 | |
| Joined | Service | Reputation |
| Jun 2006 | 18 years | |
| Online | Last Post | Last Page |
| Nov 2024 | Nov 2024 | LINK |
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| Quote: getdownmonkeyman "The obvious ones are; time taken to be served and customer happiness. It is all a moot point if it is left unmonitored.'"
When I raised the point with Dave Hutchinson this season he was very supportive and promised it would be looked into. He also offered me a free pie  |
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