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turns out i was right..... and i was only joking..... oops.

Have you had any joy / confirmation from the club on refunds? I have emailed Ian Powell about my case and am awaiting a reply. I've also dropped a note to Andy Gatcliffe as I think it may be a good idea for the club to make a public statement acknowledging the issue and outlining the remedy.

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Emailed Doreen on Monday as requested. Asked her to acknowledge the email but she didn't.

Rang and spoke to someone yesterday who said there's been quite alot of this and it should be all refunded come friday, but no promises.

Emailed again showing the money has now gone out of my account and that it could lead to interest charges if not resolved soonish.

I have had nothing official and no response to my emails. Come to think of it, I don't think I have even had an apology. Think I will write to Mr Gatcliffe too. I am sure he would want to know about these issues to avoid a repeat!

Have you had any response yet?

Mmmm that's not great. I can understand "mistakes" happen but to not communicate or apologise is not ideal. I've not heard back yet having said that I only emailed this morning.

If I don't have a refund by Friday I will be applying for a chargeback via my credit card issuer. Heaven knows what would have happened if I had paid with my debit card from my current account and had £414 debited in error...

You would have to buy Veuve Cliquet like a peasant to celebrate, instead of the usual stuff.
Probably have to give some of the staff a night off too.

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Hopefully come friday I will have my money back and will be able to laugh about all this. I think for the next match, I will phone or queue!

Ian Powell is retail and ticketing manager so I have emailed him too. If I get a response I shall let you know.

I also second your debit card comment!

Can we not have a thread which is "post here if you have been affected by the ticket problems". I'd like to see the scale - whether it's just a handful or a lot more.

Just had a good email from Ian Powell who explained all refunds will be made today.

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Can I be a bit cheeky and ask you to PM it to me please? I have sent him an email but I am yet to have a response!

I would preferebly like him to confirm the amount too!

Shame it's gone a bit Ben Cross. Hopefully the new ticket office stuff being added as part of the re-furb will help prevent this happening again.

Has this impacted on the 'sold-out' situation?

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I'm inclined to say no. I received one email stating I had my two tickets. I don't think the other 10 transactions fed through properly and although they charged us, it didn't allocate tickets.

I am only assuming this. Ian Powell is ticketing manager so may be worth an email/call

I placed two orders on Monday - one for 3 tickets (£54.50) and one for 1 ticket (£18.50). That is what is shown in my order history, but I have checked my credit card today and it is showing TWO charges for each order. So I am £73 down until I get a refund.

What is the email address I need to report this to?