Never one to be critical but in this instance, this online situation is a complete mess.

I have basically been charged x6 times for just 1 ticket.



Lunchtime trip to the stadium, which is problematic for me, will have to be the solution, to sort this, me thinks!

I had a feeling that this might be the case. The club hasn't put anything about certain areas being sold out on the website. I can't see it being a sellout.

Oh dear. I tried to buy 3 North stand tickets online on Monday without success. Box office crashed every time I clicked confirm. I've checked my statement and I have 6 X £69 = £414 taken out...

Emailing the club now.

I suggest if anyone else had that problem they check their statement.

Well I'm gonna go down without a ticket anyway. In the unbelieveably unlikely event of it selling out I'm gonna spend my £19 admission money on ale while watching the match in the Rodney then watch the LLS trophy presentation for free via the gaps in the corners.

It would have been a travesty if we would have nicked that one.

Have you had any joy / confirmation from the club on refunds? I have emailed Ian Powell about my case and am awaiting a reply. I've also dropped a note to Andy Gatcliffe as I think it may be a good idea for the club to make a public statement acknowledging the issue and outlining the remedy.

Emailed Doreen on Monday as requested. Asked her to acknowledge the email but she didn't.

Rang and spoke to someone yesterday who said there's been quite alot of this and it should be all refunded come friday, but no promises.

Emailed again showing the money has now gone out of my account and that it could lead to interest charges if not resolved soonish.

I have had nothing official and no response to my emails. Come to think of it, I don't think I have even had an apology. Think I will write to Mr Gatcliffe too. I am sure he would want to know about these issues to avoid a repeat!

Have you had any response yet?

Mmmm that's not great. I can understand "mistakes" happen but to not communicate or apologise is not ideal. I've not heard back yet having said that I only emailed this morning.

If I don't have a refund by Friday I will be applying for a chargeback via my credit card issuer. Heaven knows what would have happened if I had paid with my debit card from my current account and had £414 debited in error...