Has anyone managed to swap a top with lettering on the back.
Like everyone elses, the logo's on the away shirt have all cracked but I have names on the back of it. Would the club still swap it ?

Does anybody from the club read this - and if so has there been a formal reponse yet?

Not having a dig but it dos say this voucher must ripped out by the turnstlye operater.

Well, until i get told to do so then i'll bring it.

Don't you think that it might have been a good idea to put the phone down for a couple of seconds or is life so complicated that you can't exist without a mobile against your ear? Whilst some people on this thread might have a grievance, you certainly haven't. Stop whingeing. There's nothing worse than trying to give someone some information when they're on the phone at the same time.

Wolfware? No. I do however work in a shop, have managed shops & done so for over 20 years & can assure you that nothing is more distressing for shop workers paid £6.24 (or less for under 18's) than when a muppet armed with a genuine complaint & a believed understanding of retail legislation stands in front of you reading the riot act for something which while your shop may have sold the item in the first place is (a) not directly your fault & (b) at the end of the day is not something that changes the way the world goes round.

Yes it is important to the customer and yes some retail establishments leave a hell of a lot to be desired when it comes to customer service, and yes I have at times been the one doing the shouting in frustration; but at the end of the day customers by and large receive the service their attitudes at any particular time warrant...

With this attitude I'm not sure why you chose a career in retail. Also I fail to see what the hourly wage of the employee has to do with anything. Of course the employee is unlikely to be to blame for the fault but they are the representatives of the retail organisation. Lastly, may I venture, the only one with a "believed understanding of retail legislation" is yourself based on the previous posts.

The Sale and Supply of Goods Act 1994 is there to protect the public from careless retailers who treat their customers with "genuine complaints" like "muppets".

And as for that smart "your job consists of two jobs eh buddy" speech you gave him, you wonder why you get treated like crap by people serving you.

I wasn't actually speaking on the phone, I was just making the point that due to being on the phone before entering the turnstyle I didn't have any hands free to flick through the book. I only just managed to put it down on the counter.

And he wasn't trying to tell me information, he was just for some reason deciding to have a dig.

That comment was in response to his outrage at the fact I hadn't found the right page for him.

I was perfectly nice (as nice as you can be) before he made the comment.

I was just agreeing with the very original post that some staff at the club could do with some customer service training. I think if you spoke to any staff training consultant, they would tell you it is hardly appropriate to tell a customer that they should have to do something which is really part of the staff member's job e.g. a turnstyle operator asking a customer to find their own ticket.

You are right, it's up to him to find the ticket not you. They should be greatful that we pay the money and buy the season tickets. The cheeky git i'd of said the same if i was you.