Quote: magic piano "I didn't say that at all - I said that the shop are acting as intermediaries (which they are) & yes you are right it is up to the shop to ensure that something is "fit for purpose" (it's a shirt, you can wear it therefore it's fit for purpose. Being specific it identifies the wearer as a supporter of Warrington Wolves RLFC so even then is "fit for purpose" - the issues with ink run/cracking etc are quality issues in the appearance, not those determining the fitness of use as a shirt); however there is no point in standing at a counter shouting the odds at someone who is paid the minimum wage and has pretty much a set script to adhere to. As I said, if you have an issue with the finish & quality of an item, contact the manufacturers direct, you are much more likely to receive recompense and "compensation" from them than you are from a shop who are only legally obliged to exchange/refund if an item is "not fit for purpose".'"
Why would you contact the manufactuerers at a cost to yourself, when you can visit the retail branch you purchased the product from and exchange the product?
It's the clubs responsability to take up with the manufacturer, I don't think people are trying to be compensaited, they just want there top exchanging.
