Quote: magic piano "I've been in the club shop many times & never had any problems be it buying shirts, DVDs, tickets other merchandise etc... I generally find with any retail establishment if you speak to the person with respect and manners they will speak to you in the same way; however when you walk in as the big "I am" with the inherant attitude you can generally expect to be treated with a reduced level of courtesy. As a rule it is not the fault of the person stood behind the till, nor even of the manager/retail director/whoever you decide to speak to that the merchandise is not the quality you desire - they are generally acting as intermediaries between you & the manufacturer; if you want to scream & shout at someone maybe you should contact the manufacturer & take out your temper on them?'"
Sureley it has to be down to the retail director to sort this common problem out, I'm assuming he will be in charge of the buyers who buy the retail products.
It isnt for the customer to contact the manufacturer, the said " contract" is with the retailer.. if it was my compnay ide be taking it up with the manufacturer to see why they sold the products not fit for purpose and i certainly would'nt act sarcastic to a customer who has every right to be annoyed.
