WOWCHER NW SCR v CAS TICKET OFFER

Hi,

I am just borrowing my brothers account while waiting for mine to be acitivated.

I have been watching Salford from around 6 yesrs old ('96 - 2007) - I had to stop due to work commitments and having 2 jobs i could never guarantee when I could go so couldn't justify buying a season ticket and have been going when and where I can.

This year I was so excited to be able to get a season ticket and go to the majority of the games! - My partner isn't a rugby fan, but has fancied coming to the games - but wasn't too keen on paying £20+ for a game he wasn't sure if he was going to enjoy etc. My season ticket is for the west stand.

So when I saw this offer on wowcher I snapped it up - bought one late last night. I was slightly concerned about whether the tickets would be limited to a certain part of the ground. When they had the promotion on through groupon last year they were in the west stand and I'd bought four for myself and friends from work - and being late at night I was unable to check with the club. The Wowcher didn't stipulate that the ticket was for any particular part of the stadium - or that it would even be limited to seating/standing etc - so I trusted my instict with the hope that both Salford and Wowcher wouldn't be daft enough not to advise this and that you could choose a seat if requested.

I buy the voucher and today call the club from 9am - 11am - no answer?? So i think that maybe no one will be there till 12 due to late kick off? So I decide to have a drive down.

Get there today - first off, the receptionist didn't even know what to with the voucher?!?!... I should have walked out at that point to save my blood pressure to be fair.

She then tells me that she had been there since 9 - I must have been dialling the wrong number - i show her my call history on my phone... noo I wasn't actually. She just wasn't answering.

She then finds out what to do with this voucher for this 'massive promotion' and I tell her that i, along with my 2 brothers (season ticket holders) sit in the west stand, and obviously with buying the 1 ticket - I would expect that I can choose a seat in the west stand - no no no ... Salford City Stadium use common sense? How dare I make presumptions...

Apparantly the tickets are for south and east stand only - not a problem! - If it was advised before hand. I just wouldn't have bought one if I knew, Who did they expect to buy these tickets? From my point of view the majority of the people buying them are going to be existing fans hoping to bring a friend along??

So after a point blank refusal to move the ticket to the west stand - I offer to pay the difference between the full price tickets. The receptionist may has well just blurted out 'computer says no'... because that the was only response I got. 'The system won't let me - I can't physically do it'

Now - I may be slightly spoilt in how I think a stadium should be run. I work in the executive team at Manchester United. Last season - we had 3 fans travel from Sweden with hospitality tickets. They turn up and it turns out they bought fakes from ebay. Manchester united still got them a seat in the ground - their attitude was that those 3 fans are going to go back to where they came from knowing that they had had the best time possible - in the scheme of things what they had given away was nothing in what they will earn if the fans decide to come again and buy drinks etc. And promotion by word of mouth can be invaluble...

Secondly - I also work for a massive private medical insurance company. Last season one of my colleagues was GIVEN 30 FREE hospitality tickets for a Salford game to take people from work... We all know these tickets are not gold dust, and they have set fine examples of that by throwing them at people for free.

In my eyes - I am a member of the club given that I am a season ticket holder - I pay £10 for a promotional off and even offer to pay additional for the difference for the ticket I wanted - and it is an impossible request. - Simply put, the computer just said no...

The manager I dealt with didn't even turn her body to look at me - 'Can't be done - just can't do it...'

As much as we would all like to think so - there is no chance that the west stand would be full tonight - when the offer finished I think there only a total of 42 tickets purchased!!

I am so angry with the stadium management team I am in the mind that I am now going to hand in my season ticket. I know in the scheme of things its a small issue - but the fact that there was no common sense or even an attempt to solve my problem just killed it for me. They even suggested that i get a south stand ticket and just 'ask the steward nicely' to let my partner in the west stand? O so now I should ask security to compromise their job role??

So many tickets are given away each game - both hospitality and general admission - the loyal season ticket fans always lose out big time and don't thought of any better by the looks of things...

Something needs to be done - Salford have now lost a prospective season ticket holder along with potentially losing an existing one... I try so hard to get friends and family to come to a game, I won't be doing anymore for the fear of being totally embarrased!!

I am so dissapointed -