| FORUMS > The Virtual Terrace > RFL customer service |
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| International Star | 17 | No
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| Oct 2010 | 14 years | |
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| Aug 2012 | Aug 2012 | LINK |
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I have now received a phone call from somebody different who has told me that a pre-paid envelope will be in post today to send the England shirt back. Once they have received that back they will post the Exiles shirt out
Right outcome in the end and the second guy handled the situation exactly how I expected it to be done in the first place!
Just means I have to wait another week for my shirt
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| Rank | Posts | Team |
| Player Coach | 1912 | No
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| Feb 2006 | 19 years | |
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| Feb 2017 | Feb 2017 | LINK |
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Let's call an emergency meeting at Red Hall.
I'm sure we can make a bid on behalf of the 13 SL clubs for the Postage fund.
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| Rank | Posts | Team |
| Moderator | 12504 |  |
| Joined | Service | Reputation |
| Jul 2002 | 22 years | |
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| Nov 2024 | Nov 2024 | LINK |
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| Quote: Stooper "Let's call an emergency meeting at Red Hall.
I'm sure we can make a bid on behalf of the 13 SL clubs for the Postage fund.'"
He has a valid point IMO.
Why should he be out of pocket and accept bad service? |
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| Rank | Posts | Team |
| International Star | 358 | No
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| Joined | Service | Reputation |
| Feb 2011 | 14 years | |
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| Jul 2015 | Mar 2014 | LINK |
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| Quote: Wildthing "He has a valid point IMO.
Why should he be out of pocket and accept bad service?'"
Is this unprofessional conduct indicative of how other departments throughout the RFL act? I was always taught that for a company to suceed, they had to subscribe to the company's ethos at all levels, and not merely pay lip service to it. |
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| Rank | Posts | Team |
| International Star | 482 | No
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| Joined | Service | Reputation |
| Feb 2011 | 14 years | |
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| Jan 2014 | Dec 2013 | LINK |
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| Quote: Fax Machine "Last week I ordered some inkjet cartridges online, 2 x black, 1 x Photo Cyan and 1 x Photo Magenta. I received 2 x black, 1 x Cyan and 1 x Magenta.
I rang their sales department who apologised for the error, promised to send the 2 correct cartridges by next day delivery (which they did) and told me to keep the other 2 cartridges with their compliments.
That's customer service! They now have my loyalty.'"
Was it Gareth Raynor? |
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| Rank | Posts | Team |
| Moderator | 39717 |  |
| Joined | Service | Reputation |
| Mar 2002 | 23 years | |
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| Nov 2024 | Nov 2024 | LINK |
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| Quote: Mr Carl "Is this unprofessional conduct indicative of how other departments throughout the RFL act? I was always taught that for a company to suceed, they had to subscribe to the company's ethos at all levels, and not merely pay lip service to it.'"
this is an organization that has steve macnamara as its national team coach.
go figure. |
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| Rank | Posts | Team |
| Club Owner | 29214 | No
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| Joined | Service | Reputation |
| Jul 2003 | 21 years | |
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| Nov 2024 | Nov 2024 | LINK |
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As mentioned it's not the most serious issue ever, but you do get the feeling that this degree of incompetence and lack of proactivity is rampant throughout the organisation.
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| Rank | Posts | Team |
| Club Owner | 14082 | No
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| Apr 2004 | 21 years | |
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| Feb 2017 | Feb 2017 | LINK |
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Was this the same "business manager" who got us such a good naming rights deal last year I wonder? Sounds like he has the credentials!
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| Rank | Posts | Team |
| International Star | 500 | No
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| Oct 2011 | 13 years | |
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| Nov 2014 | Nov 2014 | LINK |
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| Quote: Finsbury Wire "Was it Gareth Raynor?'"
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| Rank | Posts | Team |
| International Star | 284 |  |
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| Sep 2011 | 13 years | |
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| Nov 2024 | Apr 2024 | LINK |
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I got a couple of Exiles shirts last week through the same RFL offer & they look snide as hell with the printed on badges you should have kept the England shirt.
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| Rank | Posts | Team |
| Player Coach | 1828 | No
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| Aug 2007 | 17 years | |
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| Aug 2017 | Aug 2017 | LINK |
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| Rank | Posts | Team |
| Player Coach | 2143 |  |
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| Dec 2006 | 18 years | |
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| Oct 2024 | Oct 2019 | LINK |
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| Quote: ormian7 "WOW is all I can say so far!
Last week I ordered an Exiles shirt direct from the RFL following a promotional email. Yesterday it arrived, except that it was an England shirt! I emailed last night and this morning I received a phone call from someone (who I have since found out is a Business Development Manager). I thought great, that's fast!
The first phone call went fine but he wasn't able to get the order up on the computer so said he would ring me back
The second phone call was when the fun started! Firstly, the error is 100% the fault of the RFL for sending the wrong shirt. The gentleman asked me to send back to England shirt and he would send out the correct Exiles shirt. I asked him how he wanted to arrange for the shirt to be sent back in terms of how they would pay for the postage. He told me that it would only cost about a pound and I should pay for it. I explained that that's not how things work, at which point he started to abuse me for arguing over a pound. When I said to him if it's only a pound why don't you pay for it he told me he'd have to take it further and hung up on me!
BUSINESS DEVELOPMENT MANAGER!?! He has definitely convinced me to spend more money with the RFL ![]()
How much did you pay for postage from them?
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| Rank | Posts | Team |
| International Star | 17 | No
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| Joined | Service | Reputation |
| Oct 2010 | 14 years | |
| Online | Last Post | Last Page |
| Aug 2012 | Aug 2012 | LINK |
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The England shirt was the same with the printed ISC and team logo as well
The original P+P was £2
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| Rank | Posts | Team |
| Administrator | 21088 |  |
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| Jul 1999 | 25 years | |
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| Nov 2024 | Nov 2024 | LINK |
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| Did you get the guys name?
Send a letter of complaint, how much is a first class stamp, oh wait don't bother  |
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| Rank | Posts | Team |
| Club Owner | 12006 | No
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| Joined | Service | Reputation |
| Jul 2003 | 21 years | |
| Online | Last Post | Last Page |
| Mar 2019 | Oct 2014 | LINK |
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| Quote: ormian7 "The England shirt was the same with the printed ISC and team logo as well
The original P+P was £2'"
Strange really considering that the exact same shirt last year was embroidered. (well, not exactly, it's the same as the St Helens, Wire, Wigan, Leeds, Hull etc etc shirts) |
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