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Quote: NickNJ "I've not had a reply to email i sent earlier this week.'"


Ive not had a reply for nearly 2 weeks. Waste of time. The Footy Show was hyping up the Bronco's v St George game & then Sultanta dont show it...... icon_razz.gif

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i got this

Thank you for your e-mail.


I refer to the above email received on 30/03/09.



Due to scheduling times our NRL coverage has been reduced for a temporary period. I can assure you that this issue will be rectified. To remain updated on our upcoming fixtures and events please do not hesitate in visiting our website at www.setanta.com.
i got this

Thank you for your e-mail.


I refer to the above email received on 30/03/09.



Due to scheduling times our NRL coverage has been reduced for a temporary period. I can assure you that this issue will be rectified. To remain updated on our upcoming fixtures and events please do not hesitate in visiting our website at www.setanta.com.


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Maybe you should reply

"due to your scheduling times my subscription has been reduced for a temporary period! I can assure you this will be rectified when you resume the sport I paid to see!!"

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Still no reply from my email two weeks ago.

Here comes the cancellation.

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Quote: hindyscrack "Still no reply from my email two weeks ago.

Here comes the cancellation.'"


Ditto.... 11 days now for a "within 5 days response"

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Quote: fredie "footy show on now
Prefer The Sunday Roast, shame it isn't broadcast here.

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Quote: hindyscrack "
Here comes the cancellation.'"


good luck with that, got cut off four times trying to cancel by phone, so i think i'm just going to cancel the direct debit and send them an email.

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I haven't had a reply to my e-mail but I did get a phone call from someone who was doing a satisfaction survey for them, believe me they got slated big time!!!!

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footy show on tonight icon_wink.gif icon_razz.gifIMP:

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due to the fact we havent a pot to p*** in

we are unable to show you two lots of NRL

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e-mailed them a second time complaining they hadn't responded the first time.

their reply:

Thank you for your e-mail.


Due to programme scheduling, we have had to cut the live NRL games to one per week. We apologise for any inconvenience this may have caused, we are hoping to rectify this to two plus games per week from May 2009.

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Quote: The Clan "I just called to cancel my subscription and their customer services team has called me back. I gave them my reasons are cancelling and they try to persuade me to stay by telling me about their Magners league coverage.

When I told them I was a rugby league fan and not a fan of rugby union and that it was their coverage of Australian rugby league that attracted me to them they began telling me about their AFL coverage.

Eventually they offered me £9.99 a month. The only caveat to this was that my 12 month contract would restart tying me to them at that price. £9.99 a month is excellent value in the range of sports that Setanta show however I declined because of the 12 month tie in.

They very quickly offered me £6.50 per month for the next three months with no 12 month contract. That's a great deal and it allows me to reassess my subscription with them at the end of the three months'"


Quote: The Clan "Make sure you get the offer in writing.'"


Got it in writing a couple of days ago and the first DD for £6.50 went out of the bank today!

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Got a courtesy call today asking how I was enjoying Setanta, when I said I wasn't because the reason I pay £12.99 a month is for the three weekly NRL games and they have been reduced to one the girl said she'd ask her supervisor why, when she returned she said it was because Setanta hadn't got the NRL fixture list so until they get it they will only be showing one game!!!!!!
Anyway she then asked me if I would cancel I told her that I wasn't sure, she then offered me £10.99 for a 6 months contract or £9.99 for a 12 month one which she said I wouldn't want as she new I would be cancelling after the NRL grand final!

£10.99 is obviously better than £12.99 but I'd rather have the three games for the full price.

Lance

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And whilst you're at it, get them to bring back Southern Television too ....

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Erm, where the fook is the Footy Show?

So some amateur football e goes to penalties, we still have to sit through their usual crap.

And now those truly unfunny Morino/Rooney puppets are on.

Not happy.

200 posts in 14 pages 
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Subscribe | Moderators: Admin, Durham Giant , TimperleySaint



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