Quite ironic that they managed to send me a 2 for 1 offer at Khan's restaurant, yet nothing to do with the club which was the reason I gave them my emails addresses in the first place.

They already have our email addresses. It's they who benefit from *our* business. It's no solution to say that everyone who's bought from them in the past and might possibly in the future submit their details again in order to receive notification of deals. They already have the data.

If they can't figure out how to use it then that's on them, it's not the responsibility of those that haven't been marketed to to resolve that issue for them. We've already expressed our interest by giving them money, purchasing tickets and ticking a box giving them permission to use it.

I have now created an account in their new ticket purchasing system. I would hope this solves the problem for me, but if they're only using that database rather than every one they've had then it's not on us to point out how frankly self defeating they're being. If they threw away the ancien regime's data then that's their fault.

Maybe the Ancien regime deleted the data? It might have been like the last days of the US Embassy in Tehran. Seen Argo?

Well if I wasn't getting the emails I found other fans are, I'd rather tell them and start getting the emails, as it would be easier and quicker and more productive than whingeing about it on a forum instead. I never said anyone has an [iobligation[/i to tell them but on this point don't see what I would gain by bagging them on here as an alternative.

I've no idea what database/s they have/use/acquired so can't comment on that. Aren't marketing databases notoriously dodgy?

Well I personally am discovering for the first time that others *are* getting the emails I am not, and thus we are all discovering the strangeness of the data they do have and what they have not retained.

We are fans with an interest in the club. We are not bagging them. We are discussing the situation. They now have my email address (again). It's my login name in their current ticket purchasing system. I normally buy tickets in the office after a game, but I haven't this year because it seems like a time when thousands of people who can reasonably expected to be interested and in the immediate vicinity isn't an appropriate time to have the ticket office open these days. (That was me bagging the club.)

They had 10,000+ purchasers of STs. Now they do not. Are the shortfall all to forward their email addresses again? Has the difference been thrown away? Talking about these things is not hating on the club, it is wondering aloud wtf happened.

My own supposition is that half of it was in a cruddy MS Access database on a computer that was hastily sold / returned to a supplier / lost to a fit of pique when administration happened.

It makes one wonder how much of the shortfall in STs from last year to this is due to recession, changing circumstances or missed opportunities. A decent push on these tickets in various media may well make up some of that shortfall.

I only know that when I went to get my season ticket post-takeover, my details were on the computer they had, so I expect it was the same system/database.

Of course it might not be the only database in use, and like all databases, it will operate on a GIGO basis. The new online ticket sales facility seems like a very good bit of progress though according to that, the status of my current membership is "not renewed"

Thanks for the reply, yes certainly won't be helping sales. Hopefully they will get it sorted soon, for the club and also because I want to order some items.

I get fairly regular mails from the Bulls - I wonder if at some time you clicked the box for no contact? I get letters too from time to time - admittedly, mostly for stuff they've already mailed about or put on Facebook [and presumably Twitter], but they are definitely sending stuff out.

Don't think so. I have had other promotional materials from them by email. Used to get them, then they stopped.

I got the one about the lottery, saying it was going up to £2 and that they were changing banks, though when I tried to change the debit on-line, my bank's system wouldn't let me change the details saying that the account details they'd given me didn't exist.

I looked on the website later and found that the last figure on the a/c no. they'd sent out was actually wrong, hence the error message. I've now put in the new figure and it's been accepted, someone's bad transcription though.

I went in after the Salford game and bought a few things. Some decent stuff there including the polo tops. Seems to be some variation in the sizes compared to the replica kit though. I'm a large in the kit but a medium in the polo shirts so watch out if you are ordering online.

Halifax and Huddersfield both getting coverage on Pulse this week with Halifax doing a ticket offer. Robbie Paul guest on show today talking up the Giants and their upcoming game! Such a shame he's no longer part of the club!

You would have thought Robbie would be an ideal ambassador to help a club bring in new fans - but his efforts seem to be falling on deaf ears at Shuddersfield