In defence of the excellent Bulls ticket office...

I popped in on my way to the home match against Wigan to book on the coach. At the time they were still taking names but had not confirmed that they were running a coach. They took my name and number and said they’d phone me on Monday morning.
They phoned me as promised and told me there would be a coach so I booked my coach and match tickets then.
Unfortunately I forgot to ask them to put it in the post as they normally do (I work too far away from the ticket office to get there during office hours).
It wasn’t until Wednesday night that I realised that I hadn’t received my ticket. It normally always arrives the next day. It occurred to me then that I hadn’t specified they post it out.
I phoned the ticket office as soon as they were open on Thursday morning and explained the situation. They immediately offered to send it out by guaranteed next day delivery to my workplace. Again, it was my mistake in not asking them to post it out but they were still happy to go out of their way to get the ticket to me.

Anyone who has ever booked coaches for this kind of trip knows that it’s very expensive. It would have cost the best part of a grand for the coach on Saturday – maybe even more as they had two drivers.
When people phone a couple of days before you’re due to go to the match and expect there to be places available then they really don’t understand that you can just go on booking more coaches and hope to get enough people on them to pay for it.

More than one time this year there have been half empty coaches travelling to games and this costs the club money it could do without losing.

Is it really too much to ask to book the week before the trip? They’ll do everything they can to get you on the coach but to expect them to just book extra busses days before the trip and then get ranty about it when they don’t is unfair.

Very interesting and I'm sure folk will understand the circumstances the club works under now.




Good point!

Why post a letter of complaint on a message board under the heading `The club is a joke' without first getting a response from the club as to whether they were a joke or not.

Giving up his seat without guaranteeing a coach seat first shows that he was the actual joke.

Excellent post, Andrea. Yet another area where the club is damned if they do, and damned if they don't.

What would be good is if you could book and pay for your seat online. Something like the jet2 site, pay for your trip, then on a seating plan click on any green seat, it's yours.

Once full, enquirers could be put on a list to receive an email if a further coach was opened for definite bookings.

How much is the coach to Quins and can I book it now ?

Andrea...remember that trip to Cardiff you laid on, when the bus company thought Cardiff was in North Wales...?

And. many moons ago shortly after the inception of BISA, the club asked us to look at the possibility of us taking over the coach trips to away matches. It did not take us much research to soon appreciate that its an absolute pain of a job, and you can lose your shirt if you don't fill a coach. We soon concluded that none of us on the committee fancied becoming personally liable for a whole range of things, financial and otherwise, so we passed on that one. No surprises really that the club was looking at alternatives!

Point is, Andrea is (as usual) dead right in what she says - and she is better placed than many on here to know.

Good to know he got back to you, if we had had a space in the Car we would have offered you a lift

What would be brilliant but I'd need to look at the costs involved would be a coach that could be used by disabled and non disabled supporters. It would be great for the long runs like Celtic and Harlequin's and even some of the Clubs that don't have a lot of parking like Wakefield.

The problem though is the cost and it would be no good if it worked out more for the usual fans who travel on the Coach but if it didn't there would be a good take up.

You could be on to something there.

Car sharing for every away game, people put themselves and their car up and the empty spaces in that car are filled by people on here that can't get there (for petrol money in return!)

As you say its a pretty good option and one we've done a couple of times already, its also the fans themselves helping other fans rather than the Club having to spend money on Coaches that are only half full and there are been a few of those this year that we've seen.

Ooh the possible permutations there....