There was a rumour on Twitter going round a month or so back, and may have even been reported on the Love RL gossip column, that an un-named club was in dispute with a kit supplier and give the shenanigans that have gone on since we switched to Kappa I wouldn’t be surprised if it’s us. Even if not, something is going on, we’ve left ISC with a year to go on the contract (I think, may be wrong), and consequently bungled our way into getting a load of shirts completely the wrong size in. Given the balls up with the away shirt a couple of years ago, you have to suspect that the error lies at Odsal rather than at two separate kit makers. Still, I’m sure our glorious leader Mr. C will be letting us know yet again how the chairmen of Wigan and Sheffield know nowt about running a club compared to him in his next matchday missive.

That said, it’s a huge shame. There has been a hole burning in my pocket for both the shirts since they were announced, and I can’t be the only one.

I like the new jersey but having seen the quality in the shop I decided against it. They didn’t have my size anyway.

These back office balls ups seem to be a common theme. At least the spelling has improved on the press releases and social media. I think the culprit has gone on to bigger things, last seen as part of the UK Government Brexit negotiating team.

Joking apart the club can ill afford this sort of shambles.

It may not be relevant but leisurewear from Kappa,ordered before Christmas,and replica shirts ordered post-Christmas,have NOT arrived for West Wales Raiders followers.

There is also this from [url=http://www.totalrl.com/forums/index.php?/topic/308364-2018-kits/&page=4LAST YEAR[/url

I called into the shop last week, and enquired if the larger shirt sizes had arrived as I needed to change the one I received as an xmas gift.
The ladies were quite embarrassed when they told me that they still hadn't arrived. They had "no idea" when they were expected.
I did point out that we were promised delivery by mid February and we would be advised by email.
One of the ladies said " yes, perhaps we should send out an email to let everyone know they're still not received".
Brilliant idea - communication is good, even when delivering bad news. Still no email.
Perhaps emails / letters to Mr C stating that "time is of the essence in this matter", together with a date for delivery or full refund would be appropriate.
At this rate, the season will be half over before they're received, and I won't be impressed. Unfortunately, this is yet another PR mess from the club

Sounds like everyone has had the same spiel i have.
"We dont know when the shirts will be in".

But that doesnt provide any explanation as to what the actual issue is.

I was hoping there might be someone on here thats in the know or can explain what on earth is going on??

Me too.... Still waiting for my daughters jersey... Perhaps a special mention in dispatches is planned for Kappa

You have to ask yourself, if you got this kind of service at Next, would you accept it?

Of course you wouldn't. And the club rely on that loyalty that people have to get away with giving poor customer service, which is what is being described on this thread. I'm sure most clubs have done it at some point, to varying degrees. They know you'll put up with more because it's your team.

I'd have had my money back by now. Perhaps if enough people requested a refund, they might be more inclined to give you some proper answers or do something about it.

That's not to knock the people who work in the shop either, I'm sure they'll be as in the dark as the fans. They're just in the unenviable position of having to take the flack. Another reason to not kick off with shop workers as it's very rarely their fault. You can point out poor customer service and ask for refunds while still being polite to the workers.

There was a rumour a while back going on about a club being in dispute with its kit supplier. I wonder if that's us? It'd explain this shambles.

If it is us that’s being referred to, wonder if dispute is re: sizing. Ie we ordered x amount of small, medium, large etc and we’re arguing that kappa have supplied x amount of super small, extra small and small? . Could see how we could be arguing they should supply ordered amount is sizes we expect but equally it would have up to to us specify the sizing in terms of chest sizing and not just assume their definition of S,M and L matched ours.

It would be typical if we're in dispute with them but it was our balls up with the ordering. I doubt we'll ever find out but it must be costing a few quid not having any shirts to sell.

In defence of the club, I picked up a large home shirt and in the collar advised was a large also. The actual size was a large junior shirt.