Quote: Nothus "I admit it's not worded very well, but the above line makes it clear what they mean.
If you paid using a credit card, you need to get a refund and then buy a new season ticket. You do not get a refund AND a free season ticket from the new club!'"
See I read that as those customers also receive a £20 voucher. I'd expect any get a refund and then buy a new one to be a clear and standalone sentence not be a tag on to a voucher sentence.
They really need a decent copy writer as you rightly point out, it's far too ambiguous.