the fanbase is the club's customer base, not just some bottomless pit of money and loyalty to be taken for granted.

Proper customer communication is not difficult.

when do the excuses end?

for years the excuses for poor communication and treatment of fans was that KR was holding them back from doing what they wanted to do.

then we have had 18 months of being at Widnes, which was holding them back from doing what they wanted to do.

now, we are moving, which is holding them back from what they want to do.

It is not difficult to put something on the website, and email people, and write to people, and put something in the local press explaining what is going on and what times/dates things will be available, and where from.

We will hopefully publish a "problems with moving into your own ground" manual for you, I don't think you will ever use it, but it will make interesting reading.

Are you a politician JM?

Found out on Twitter today that Mike Appleton has been on holiday all week so that may well explain why communication between club and fans has completely broken down! That and the transfer to the new server at Langtree Park.

The information I have been getting from within the club, is as I mentioned a week or two ago is that they are understaffed at various phases of the refit and transition. On top of that they probably have a lengthening snagging list to handle, I believe they have had problems with some of the data ports this week.
I assume almost all the pre ordered season tickets have been issued now averaging over 500 tickets a day over the past 2 weeks.
Still think we should give the club some breathing space to get everything up and running.

So which is it to be Pete?



or



Seems to be quite a gulf between the two.

And no I haven't been to the new ground yet, my mum collected our season tickets as I live 100 miles away.

OK so Pete was OTT but he has a point which many agree with - this shop / season ticket / not having a flippin' working telephone number thing has been an absuolute shambles and anyone who can't see that is blinded to misguided loyalty.
How many ticket sales have they lost our club by not having a telephone ?
Unbelievable.

I live 10 miles away and have been three times to the ground / shop and still have not got my season ticket.

I am seriously thinking of writing to Sir Mac as I'm sure he would be appalled with what has gone on.

Listen pinner, if you think the club is being run well on the marketing side if things then your either thick or so blinded by all things saints must he great that you can't see reality.

They have been given a real opportunity at saints to really make something of the club after years of running up huge debt and still can't capitalise on this great opportunity. We've had our bank debt wrote off, we've moved in to a brand new stadium owned by us with no bank debt, we've got fans buying season tickets for first time in years but we still make sane mistakes!

The communication to fans is still rick bottom, not telling fans their season tickets are not ready was shocking. Fans paid out £100s on tickets then wasted time and money to pick them up and they wasn't ready. The fact the club didn't even try to notify fans is shocking!

The fact they have changed the number at the shop and not told anyone is unreal to me, god knows how many tickets sales, season tickets etc the club lost out on.

The Friday of the open training event, they said all tickets should be picked up before 4pm or you can't get in (that's if your lucky enough to have got your ticket), yet I know mates who turned up at 3-40pm and the shop was shut.

Not jumping on Xmas trade by staying open late on Thursday and opening on Sunday is just crazy.

Not capitalising on the first ever game at Langtree park by offering fans the chance to buy soeicial keep sake tickets at a few quid extra cost would have made the club thousands but they give us crappy plain White tickets.

I run my own successful business and if this was my business, heads would role.

I would agree with the point that some things aren't well run, that's pretty obvious but that's a long way from calling the club's management a shower of e.

They weren't "given" an opportunity to make something of the club, they created that opportunity through a huge amount of hard work, personal investment and finding ways to fund the new stadium so to accuse them of squandering something that's just been handed to them on a plate is well wide of the mark.

My real point here which you seem to have completely missed is that the club only exists in its current form for you to slag off because of this "shower of e". If they hadn't come along you wouldn't be slating the club's marketing because there'd be nothing to market. So I will continue to defend them (whilst understanding that they're not perfect) whether you like it or not.

Pinner, your missing my Point. I'm talking about the marketing side of it and I can't believe McManus has put up with it after saying how bad the marketing side has been.

I'll go on record and say, in 3/4 years we will be back to at least a million in debt.

What's going on here, some on here have turned into "saddened clones" during the masters absence.

I would rather be optimistic and say marketing will improve once everything is up and running. We were flogging a dead horse on the marketing side at Knowsley Road with an impeding move to a new stadium which probably had quite a few false dawns over the years.

We only received the keys to an unfinished stadium in November, to be fully operative in 4 to 6 weeks is impossible, you,ve more chance of seing a bloke in a red suit flying over the new stadium way bridge.

I shoul imagine Sir Mac will be looking at other revenue streams to get the club profitable over a 7 day operation, he knows he,s got a great fan base coming his way in 2012 and is probably has done a risk assessment in some disgruntled fans due to technical, staff shortages and human error.

The only problem I have with the club is the communication, I would sooner they say that the club shuts down for 4 weeks to get everything up and running.
Instead they seem to be trying to keep the balls up in the air trying to please everybody, which is impossible.

The club will have more important priorities to conclude like a full health and safety certificate, sponsors,, conferences etc etc. the amount of opportunities this stadium brings is massive..............stop whining and let them get on with it.

Shop opening times over Xmas and New Year www.saintsrlfc.com/news/page/1500 and definitive news on when the town centre shop closes

Shop opening times over Xmas and New Year www.saintsrlfc.com/news/page/1500 and definitive news on when the town centre shop closes

If they sent you a turd in the post you'd be happy.

You obviously think that 10 days of lost telephone sales of merchandise and season tickets is OK and that saints don't need the money or the fans.
You are really coming accross as a sycophant of the highest order.

Quite frankly what has happened is an absolute disgrace and no degree of excuse making or making people look "disloyal" for complaining alters that fact; and its about time someone took responsibility for the loss of income and peeing off so many LOYAL fans.

MERRY CHRISTMAS!