It's very poor and very typical to be honest.

Am I right in thinking the saints town centre shop was shut today due to moving stuff to our new shop at langtree park?

Not good enough is it. I don,t bother with Facebook and twitter and travelled the way down from Cumbria yesterday not knowing the shop was early closing.
Luckily arrived around 3-00pm so got my season ticket. Would have been miffed he I missed the ground opening.
Seems as though there's a staff shortage to handle the transition between town and ground, it was the same when we played at Widnes on match day think the shop closed earlier around 3-30pm.
The club need to go up a few notches on communication, let's hope they get more organised in 2012.

I agree that there should have been a news story on the website and a sign on the door (it's ridiculous to think that they didn't put a sign on the door. Perhaps the club has fallen into the trap of thinking everyone is online and those who are are on Twitter.

There was a message on Twitter about the tickets.

I use Tweetdeck to look at both and usually the same links or comments are posted on both at the same time, so no I don't have a link, it may well have been just on Twitter then.

Anyone got a number for the shop that actually gets answered?!

stuff like this is just frustrating. The club should have sat down and gone for a completely fresh start - removed all the nonsense and excuses that have gone before for poor customer service, lack of communication and a couldn't care less attitude.

There is no excuse for not communicating with fans through the website, and in the local paper, at the very least.

It shouldn't take much to get a proper management team in to run sales, marketing, communication, merchandise etc....and I am amazed that a business man such as Eamonn McManus is prepared to let the business side of the club be run like it is.

The 'business' side probably isn't run like this. The corporate stuff is probably bob on. It's communication with the fanbase that is poor.

It seems it's not only me that thinks certain things at saints isnt up to scratch. The seems to be few pages on how crap certain aspects of the club is run.

I hope pinner had a good look around the stadium last Friday so he can tell the unfortunate ones who didn't get their tickets just how good the stadium is

Give them a break FFS. They're moving house.

But when you move house it's normal to leave a forwarding address and new telephone number.

It's been poorly managed.

And that excuses the fact people who bought season tickets in October still ain't got them?

I would have thought it would make sense to move while doing their best not to lose the Xmas trade?

Utter shambles

It's very poorly managed and I'd say is costing the club Money in lost Xmas trade.

If i run my business like that I'd be bust in 12 month.

Saints have been moving house for 18 months now. They've known this has been on the cards for a long time. Moving to Widnes was one thing; moving to our own stadium should be managed better given the experiences of Widnes AND that it is the big one, the real move.

To not advise as many fans as possible about the split between services (tickets and merchandise) at different locations is very poor, and there really is no excuse for that.

This [iis[/i the business side though, we as fans are paying customers. Unfortunately it appears that they still take us for granted...

That may be an excuse for the early closing and gap, it's not for the lack of communication though.