For what it is worth.
I'm a seasoned "moaner" about the shop, going back to KR days when the shop at the ground was shockingly bad - mainly the staffs' attitude I'm afraid and weird unadvertised opening hours e.g. shut saturday afternoon etc.
I have also long "moaned" about the fact that we were incapable of getting both home and away shirts out before Christmas, only to be told on here that it was part of some cunning marketing strategy.
The town centre shop was a slight improvement but a lack of stock in middle sizes, mispricing and the feeling that you were in some sort of pound shop with Debenhams prices made the experience poor. Again I was told that it was because it was temporary and that things would improve with a state of the art shop to go with our state of the art stadium.
It really does grieve me that my experiences at the new shop are more or less as just as bad and there is a poor attitude and no "buzz" about the place even when it is busy. Again it seems the staff are the problem - they just don't seem motivated to giving respectible customer service.
I really wish it was brilliant and I would then happily endorse the place. Nobody wants a poor shop.
The lack of away shirt before Christmas is a ongoing particular gripe of mine - I would have one as a Christmas present from family but will not bother now. The pies and dire seem to be able to get their replica kits for sale before the busiest shopping period of the year but not us.
don't get me started on the cladding..................
