If the club knew that season tickets that were bought later would not have been available on the 1st December they should have made that known.

That isn't good customer service and is a simple thing to announce on the myriad of outlets they now have.

Assuming they knew. The tickets only turned up at all on 30 November.

Has that been an official announcement?

I find it hard to believe that the supplier would not have told the club that anything ordered after the cut off date would not be delivered in time for the advertised date of collection.

To say they didn't know, or didn't attempt to find out, suggests incompetency of a high degree in the club to me and whilst there are problems in certain aspects I'm not sure it's that bad.

One of the staff told me when I went to pick up my season ticket on 1 December.


You're happy to think that the supplier is competent but not the club? Interesting.

No, they may well have been delayed, but I'd expect the club to have found out about the delay and informed their customers before the day they had told everyone that they could pick up their tickets.

I'm sure someone finds your unflinching opinion that the club cannot be at fault endearing, alas previous experience has told us that in incidents like this, of poor customer relations, they usually are.

BL unluckily for you she's one of yours. If she was one of ours she'd have been flushed out by now and shot.

Good luck mate.
At least with me you get a reasoned debate, one which you may or not agree with but hey ho.

It's the clubs fault as they took our money.

Saintsfan got her ticket so it all ok. Stuff the the fans that wasted their time and money going to pick them up to be told they not ready. No warning on the website, twitter etc

The fact they have told Fans they can't get in Friday if their tickets haven't arrived is disgusting.

But I can understand why they've said that, I'm presuming that it'll not be staffed to any great degree and is a test.

However, if you have a young child who's been promised that he can go and view the new stadium and he can't because of bureaucratic failings, I do also understand why you've got the hump with the club.

I am still waiting for my season ticket which i ordered on line on the 3rd of oct to be delivered by mail ,i know it is a box in the saints shop and has not been mailed out in time for me to goto the opening event in the new stadium my daughter had to take 2 hours holiday from work to get her 3 tickets after being told by the shop it will be with her by 1pm on thurs, her tickets had not been mailed ,to treat loyal fans like this does the club a disservice and puts a dampener on the new ground and new age of the Saints. Saints are a business and to be successful on and off the field one of the main aspects of a service business which what Saints are is customer service sadly they fell down in that in allocating peoples season tickets .

Came from warry yesterday afternoon for a christmas do and was staying over at the park inn.
Thought I'll just pop over to the shop to pick my season tickets in the mall.
I turn up just before 4 pm - doors locked! Lights on and staff working - no signs on the door saying anything about an early close, the staff just looked at me and then went back to whatever they were doing, no-one came over to explain what the heck was haapening. Whilst I was there about another 20 or people turned up and got the same treatment.

No worrries I thought; they are probably just packing stuffover to go to the new ground for the opening at 6 pm. I'll get them tomorrow either from the shop or from the ground. Got up this morning and rang the shop no - five times when someone answered. No you can't pick them up from the shop, no you can't pick them up from the ground; not until Monday that is as they were moving stuff over today and tomorrow.

My problem with this is the complete lack of customer care and customer commuincation. it means another trip to st H forme - not the end of the world certainly but it is an incovenience.

The club did make it aware through Twitter and facebook that the shop would be closing at 4 yesterday.

Yes, but the problem with Saints is that they think everybody is on Twitter and Facebook but they aren't. There are a lot of people who are on neither.

I can't see any reference to this on the Saints website and nothing was in the Star on Thursday about it. Saints should have communicated via paper, their own website and with a notice in the shop window all last week so that people could tell those they knew.

Poor by Saints this is.

You mean if you are linked to them via ter and FB?

Over 50's techno phobe don't count then?

Just checked the saints FB site and there is nothing there to say the shop is closed from 4pm - have you a link mr lump?
In fact the fb page is full of people like me complaining about the shop/season ticket collection etc.

What's wrong with a simple notice on the shop website (or even on the shop flippin' door for gods sake)?

Also, did the club tell its fb and twitter friends that no tickets could be collected until monday? It's frankly very poor and worries me for the future.

If we carry on like this we are going to have big problems.
Today - they just decided they wouldn't answer the phones. If they can't spare the staff because of the move to the ground, why not leave some info on a pre-recorded message - simples?