Quote: Saddened! "The anti-moaners are worse than the actual moaners though. So happy to accept mediocrity and a lack of effort, existing in a blissful malaise of ignorance.
None of the initial posts were your average moaning. We all want Saints to succeed and improving the club's commercial performance is a vital aspect of that. I'm sure if you got Mr McManus and asked him if he's happy with the above levels of customer service, he'd insist he wasn't.
If you go into the Manchester United shop at Old Trafford, it's an experience at least on par, if not better, than established mainstream sports retailers. Although they obviously have more money than Saints, but there is no reason at all why those levels of customer service and professionalism couldn't be applied at Saints.
Customer service is a key element. There are low cost courses on customer service at most educational facilities in the country. Get the staff on one now.
Retail is a specialist area. It is not something you get minimum wage employees to do. You have the layout designed by an expert, the range of items stocked done by a professional, based on demand and also the need to create a vivid and dynamic retail experience. The stadium is a fantastic opportunity for the club to earn money outside of matchdays and season tickets. The cafe and shop have so much potential, wanting them to strive to maximise that isn't 'moaning'.'"
why don't you get a job there with your marketing experience? What would you be happy with a Marcy’s in NYC type store? If saints had a massive store in Manhattan and bigger than MAN UTD people would moan about something.
vivid and dynamic retail experience? Every club shop ive been in is the same, and I’ve been in loads including REAL Madrid, Barca, MAN UTD, MAN CITY and even the mighty New York Yankees at Yankee Stadium.
The issue i have is that people critise left right and centre but when it come to the crunch they have no ideas on how to improve. Simply saying copy Man UTD isn’t a plan. Don’t you think everyone would love to do that in every club shop.
'Customer service is a key element. There are low cost courses on customer service at most educational facilities in the country. Get the staff on one now' I worked in customer for 5 years. Good customer service is just common sense, if the bosses are employing idiots than they need to look at their recruitment process. Simply breathing is not a qualification