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FORUMS > The Sin Bin > Sky tv - robbing me blind
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Got approached by ky to change from virgin. The savings were around £30 a month to have everything through them. Signed up and within a month they out up their prices so the deal they offered me was now not what I was been charged. All they said when I called was 'it's in the terms n conditions'

Now I'm sure it is but how can they offer something only to go back on it straight after.

Whilst I'm still saving I am not happy. If I wanted to cancel would I have to pay up 12 months?

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Don't take c**p from them. Be tough with them.

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Call them and say you're going to cancel, for the reasons you've outlined; they'll put you through to the 'cancellations team' - this team has authority to incentivise you to stay; they'll definitely offer you some freebies if you tough it out. I got a free 1tb Sky+ box and a multi-room subscription - result!

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Speaking of Sky, is it true that to receive a 3d channel you have to subscribe to ALL the Sky packages. I have just bought a 3d telly and someone sprung this on me today icon_eek.gif

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<scratch that - I thought you said 3rd telly, not 3d!>

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You failed to read the small print, that is your fault not Sky's

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Quote: Big Graeme "You failed to read the small print, that is your fault not Sky's'"


There are such things as unfair contracts and perhaps more pertinently (possible) misrepresentation. IFmisrepresentations were made to the OP when he was sold the package (and in my experieience of certain industries, of which this would be one, that is highly likely) then the OP perhaps could argue that those oral representations were instrumental in his signing the agreement and he relied on them as being a true representation of the contractual terms.

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Quote: rover49 "Speaking of Sky, is it true that to receive a 3d channel you have to subscribe to ALL the Sky packages. I have just bought a 3d telly and someone sprung this on me today Sadly, True.
As I understand it, the reason being is that they only have the one 3D channel, so if they say show some sports event in 3D, then that is normally followed by a 3D movie, and they struggle to differentiate as to who has subscribed to what service, Sports or Movies, so only currently availabe to those who have both.
I have been informed that they are planning a 2nd 3D channel, one to be dedicated to Sports, the other one to Movies. So then, us sporty types will have access. I'm not sure of the time frame, though. icon_confused.gif

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Quote: bren2k "Call them and say you're going to cancel, for the reasons you've outlined; they'll put you through to the 'cancellations team' - this team has authority to incentivise you to stay; they'll definitely offer you some freebies if you tough it out. I got a free 1tb Sky+ box and a multi-room subscription - result!'"

Similar here. icon_biggrin.gif
Had a moan, threatened to quit, and received an extra multiroom free, together with free HD.

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Quote: Dally "There are such things as unfair contracts and perhaps more pertinently (possible) misrepresentation. IFmisrepresentations were made to the OP when he was sold the package (and in my experieience of certain industries, of which this would be one, that is highly likely) then the OP perhaps could argue that those oral representations were instrumental in his signing the agreement and he relied on them as being a true representation of the contractual terms.'"


I doubt a clause allowing a company to increase their prices will be seen as an unfair contract when the maximum length of that contract is one year.

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Quote: Big Graeme "I doubt a clause allowing a company to increase their prices will be seen as an unfair contract when the maximum length of that contract is one year.'"


So you seriously consider that one month into a contract, it is reasonable and fair for one party to the contract to arbitrarily alter the terms of the original contract?

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Quote: cod'ead "So you seriously consider that one month into a contract, it is reasonable and fair for one party to the contract to arbitrarily alter the terms of the original contract?'"


Sky always put there prices up at that time, I don't have a Sky contract to look at but I wouldn't be surprised if it had a time frame worded in to the contract, the OP has been unlucky time wise.

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Orange did the same to me last year, not one month into a contract but 11 months into a 24 month contract they actioned a clause in their standard terms that allows them to up their rates if the Retail Price Index is not to their satisfaction in October of any year, they hadn't acted on that clause for three years previously but obviously felt they could get away with it in 2011, so they did.

I'm not with Orange now, obviously.

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everything that is on sky is on the internet free. (allegedly so i believe)

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I did not look at the small print, but then again, who does?

I was going to go down the cancellation route, but would I not be liable for the remaining months of the contract (about icon_cool.gif? If that is so, then I have nothing to bargain with.

I took out the deal totally based on the price given to me. For them to change that so quick is surely false advertising.

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